Lifestyle
How to Report Gas Load-Shedding in Pakistan (2025)
By Huzi
"Remember, the tracking ID is your proof—don't lose it."
1. SNGPL (Northern: Punjab, KP, AJK)
👑"¹ One-Number Helpline
| Channel | Contact | Working Hours |
|---|---|---|
| 24×7 Helpline | 1199 | Always open |
👑"¹ Online Portal
Website: www.sngpl.com.pk →’ Lodge Complaint
Steps
- Online Services →’ Complaint Registration
- Fill Consumer No., Address, Complaint Type (Low Pressure / Load-shedding)
- Upload photo of metre (optional but speeds things up)
- Submit →’ receive tracking ID instantly
👑"¹ SMS & Mobile App
- SMS: Send "COMP
to 1199 - Android / iOS App: "SNGPL ConnectOn" "" register complaint, track, attach photos
👑"¹ Regional Complaint Centres
| City | Phone | Address |
|---|---|---|
| Lahore Central | 042-9908 2000 | PITC, 22-A Queen's Road |
| Multan | 061-922 0079 | Piran Ghaib Road |
| Islamabad | 051-926 8881 | Blue Area |
| Full list: SNGPL Offices |
2. SSGC (Southern: Sindh & Balochistan)
👑"¹ Helpline & WhatsApp
| Channel | Contact |
|---|---|
| 24×7 Helpline | 021-9901 3130 |
| 021-9901 3130 (save as contact) |
👑"¹ Online Portal
Website: www.ssgc.com.pk →’ Complaint/Feedback
Timeline
- Low pressure / load-shedding: 24—36 hrs
- Excessive billing: 15 working days
👑"¹ SMS
- SMS: "COMP
to 9901 3130
3. Escalation Ladder (If 15 Days Pass)
| Level | Who | Contact |
|---|---|---|
| 1. DISCO GM | Your Regional GM (see tables) | Phone numbers above |
| 2. OGRA | complaints.ogra.org.pk | 30-day resolution |
| 3. Prime Minister's Portal | citizenportal.gov.pk | Auto-escalates after 21 days |
4. Documents You Need
- Latest bill photo (front & back)
- Metre photo showing actual reading
- CNIC copy (if complaint via portal)
5. One-Screen Cheat-Sheet
- Take metre photo →’ Note actual reading
- SMS "COMP
Load-shedding" to 1199 (SNGPL) or 021-9901 3130 (SSGC) - Upload to DISCO portal →’ Save tracking ID
- Track via app / website / SMS
- Escalate to OGRA after 15 days
Pro-tip: Share the tracking ID on Twitter @SNGPL1199 or @SSGCOfficial—public tweets get faster attention.
Bookmark this page and report tonight—your gas pressure should be back before the next Sehri.
