How to Report Electricity Over-Billing in Pakistan (2025 Edition)

“Over-billing is not a fine—it’s a mistake you can fix in 3 clicks.”

From MEPCO to K-Electric—every complaint path, timeline, and template in one place.

1. Universal First Step: Check Your Bill

Before you complain, compare your last 3 months' usage vs. the current reading. Look for:

Estimated reading (E) instead of actual (A).
Abnormal fuel price adjustment (FPA) (should be < ₨ 5/unit in 2025).
Take a clear photo of the meter reading on the same day the bill is issued.

2. NEPRA Central Complaint Cell

Use this for any DISCO (MEPCO, LESCO, FESCO, GEPCO, HESCO, IESCO, PESCO, QESCO, SEPCO, TESCO).

Channel	Details	Timeline
Web Portal	`complaints.nepra.org.pk`	30 days for resolution
Email	`[email protected]`	7-day acknowledgment
Helpline	`051-920 5400` (24/7)	Immediate ticket issuance
WhatsApp	`051-920 5400` (save as contact)	PDF replies

Template (copy-paste into email):

Subject: Over-billing Complaint – Meter No. 12345678, Ref No. 987654321

I. Current bill: ₨ X,XXX vs. last 3-month average ₨ YYY.
II. Meter reading on bill date: 12345 kWh vs. actual photo 12200 kWh.
III. Evidence: Meter photo + duplicate bill attached.

Demand: Re-issue a correct bill within 7 days.

3. MEPCO (Multan Electric Power Company)

Step	Action
1. Online	`mepcobill.pk/complaint` → “Over-billing” form
2. SMS	Send `PITC <space> [Your Complaint]` to `8334`
3. App	“MEPCO Light” App → Complaint → Over-billing
4. Helpline	`0800-63726`

4. LESCO (Lahore Electric Supply Company)

Step	Action
1. Web	`lesco.gov.pk/complaint`
2. SMS	Send `LESCO <space> [Your Complaint]` to `8118`
3. WhatsApp	`0321-1181181`
4. Helpline	`118` or `0800-00118`

5. K-Electric (Karachi Only)

Step	Action
1. Web	`ke.com.pk/complaint`
2. App	“KE Live” App → Report Issue → Billing Dispute
3. WhatsApp	`0348-0000118`
4. Helpline	`118`

6. Escalation Ladder (If 15 Days Pass)

Level	Contact	Use When
1. DISCO Helpline	Your company's helpline (e.g., 118)	First 15 days
2. NEPRA	`[email protected]`	16–30 days
3. Federal Ombudsman	`mohtasib.gov.pk`	31–45 days
4. Consumer Court	Your local district court	After 45 days

7. Required Documents (Upload or Email)

CNIC front/back
Last 3 bills (PDFs)
Clear meter photo (date-stamped if possible)
Any SMS / email proofs of prior complaints

8. 7-Day Action Calendar

Day	Task
1	Download bill PDF + photo meter
2	Lodge complaint via DISCO app/SMS
3	File on NEPRA portal for a central record
4	Follow-up call to the helpline, quoting your ticket #
5-15	Wait for resolution
16	Escalate to NEPRA email
17+	Track via `complaints.nepra.org.pk`