Lifestyle
How to Report Electricity Over-Billing in Pakistan (2025 Edition)
By Huzi
"Over-billing is not a fine—it's a mistake you can fix in 3 clicks."
From MEPCO to K-Electric—every complaint path, timeline, and template in one place.
1. Universal First Step: Check Your Bill
Before you complain, compare your last 3 months' usage vs. the current reading. Look for:
- Estimated reading (E) instead of actual (A).
- Abnormal fuel price adjustment (FPA) (should be < Rs 5/unit in 2025).
- Take a clear photo of the metre reading on the same day the bill is issued.
2. NEPRA Central Complaint Cell
Use this for any DISCO (MEPCO, LESCO, FESCO, GEPCO, HESCO, IESCO, PESCO, QESCO, SEPCO, TESCO).
| Channel | Details | Timeline |
|---|---|---|
| Web Portal | complaints.nepra.org.pk |
30 days for resolution |
[email protected] |
7-day acknowledgment | |
| Helpline | 051-920 5400 (24/7) |
Immediate ticket issuance |
051-920 5400 (save as contact) |
PDF replies |
Template (copy-paste into email):
Subject: Over-billing Complaint "" Meter No. 12345678, Ref No. 987654321
I. Current bill: Rs X,XXX vs. last 3-month average Rs YYY.
II. Meter reading on bill date: 12345 kWh vs. actual photo 12200 kWh.
III. Evidence: Meter photo + duplicate bill attached.
Demand: Re-issue a correct bill within 7 days.
3. MEPCO (Multan Electric Power Company)
| Step | Action |
|---|---|
| 1. Online | mepcobill.pk/complaint →’ "Over-billing" form |
| 2. SMS | Send PITC <space> [Your Complaint] to 8334 |
| 3. App | "MEPCO Light" App →’ Complaint →’ Over-billing |
| 4. Helpline | 0800-63726 |
4. LESCO (Lahore Electric Supply Company)
| Step | Action |
|---|---|
| 1. Web | lesco.gov.pk/complaint |
| 2. SMS | Send LESCO <space> [Your Complaint] to 8118 |
| 3. WhatsApp | 0321-1181181 |
| 4. Helpline | 118 or 0800-00118 |
5. K-Electric (Karachi Only)
| Step | Action |
|---|---|
| 1. Web | ke.com.pk/complaint |
| 2. App | "KE Live" App →’ Report Issue →’ Billing Dispute |
| 3. WhatsApp | 0348-0000118 |
| 4. Helpline | 118 |
6. Escalation Ladder (If 15 Days Pass)
| Level | Contact | Use When |
|---|---|---|
| 1. DISCO Helpline | Your company's helpline (e.g., 118) | First 15 days |
| 2. NEPRA | [email protected] |
16—30 days |
| 3. Federal Ombudsman | mohtasib.gov.pk |
31—45 days |
| 4. Consumer Court | Your local district court | After 45 days |
7. Required Documents (Upload or Email)
- CNIC front/back
- Last 3 bills (PDFs)
- Clear metre photo (date-stamped if possible)
- Any SMS / email proofs of prior complaints
8. 7-Day Action Calendar
| Day | Task |
|---|---|
| 1 | Download bill PDF + photo metre |
| 2 | Lodge complaint via DISCO app/SMS |
| 3 | File on NEPRA portal for a central record |
| 4 | Follow-up call to the helpline, quoting your ticket # |
| 5-15 | Wait for resolution |
| 16 | Escalate to NEPRA email |
| 17+ | Track via complaints.nepra.org.pk |
Bookmark this page and report tonight—your next bill might already be corrected.
