Legal
How to File a Media Complaint to PEMRA in 2025
By Huzi
"Your network glitches, SIM fraud, or IMEI block can now be fixed in three clicks—or one phone call." "" PTA Consumer Affairs, August 2025
1ï¸âƒ£ Choose Your Channel (All Free)
| Platform | Link / Number | Best For |
|---|---|---|
| PTA CMS Portal | complaints.pta.gov.pk | Signal, cable, or telecom issues |
| PEMRA CMS Portal | complaints.pemra.gov.pk | TV/Radio content & ads |
| 24×7 Call Centre | 0800-73672 | Voice complaints |
| 0800-73672 (save as contact) | Photos & voice notes |
2ï¸âƒ£ Three-Step Web Filing (30 Seconds)
- Log In
- CNIC, mobile, email OTP (one-time registration).
- Select Category
- Obscene content
- False news / hate speech
- Surrogate ads (betting/alcohol)
- Poor signal / billing
- Upload Evidence
- Screenshots (PNG/JPG ≤ 2 MB)
- Video clip (≤ 10 MB)
- Channel name, date, time (mandatory)
3ï¸âƒ£ Complaint Form Template (Copy-Paste)
Subject: Complaint against [Channel Name] "" [Date & Time]
Details:
- Channel: XYZ News
- Issue: Surrogate gambling ads
- Evidence: Screenshot attached
- Request: Immediate action per PEMRA Ordinance 2002 §27
4ï¸âƒ£ Timeline & Tracking
| Stage | Action | Days |
|---|---|---|
| Acknowledge | SMS + email | 1 |
| Investigation | Channel response | 7—15 |
| Decision | Fine / warning / ban | 30 max |
| Track | Use tracking ID on portal | Anytime |
5ï¸âƒ£ Escalation if 30 Days Pass
| Level | Where | Fee |
|---|---|---|
| Council of Complaints | Regional office (see table) | Rs 0 |
| Federal Ombudsman | ombudsman.gov.pk | Rs 0 |
👑" Regional Council Offices (Walk-in)
| City | Address |
|---|---|
| Islamabad | PEMRA HQ, F-8 Markaz |
| Lahore | PEMRA House, 77-E/1, Main Gulberg |
| Karachi | KDA Scheme-1, Clifton |
✅ One-Screen Cheat-Sheet
1. Go to complaints.pemra.gov.pk
2. Enter CNIC →’ click "Submit"
3. Save tracking ID & screenshot
4. Follow-up via 0800-73672 if no reply in 15 days
Bookmark and complain tonight—your remote is now your regulator.
