Legal
How to File a Media Complaint to PEMRA in 2025
By Huzi
"Your network glitches, SIM fraud, or IMEI block can now be fixed in three clicks—or one phone call." — PTA Consumer Affairs, August 2025
1️⃣ Choose Your Channel (All Free)
| Platform | Link / Number | Best For |
|---|---|---|
| PTA CMS Portal | complaints.pta.gov.pk | Signal, cable, or telecom issues |
| PEMRA CMS Portal | complaints.pemra.gov.pk | TV/Radio content & ads |
| 24×7 Call Center | 0800-73672 | Voice complaints |
| 0800-73672 (save as contact) | Photos & voice notes |
2️⃣ Three-Step Web Filing (30 Seconds)
- Log In
- CNIC, mobile, email OTP (one-time registration).
- Select Category
- Obscene content
- False news / hate speech
- Surrogate ads (betting/alcohol)
- Poor signal / billing
- Upload Evidence
- Screenshots (PNG/JPG ≤ 2 MB)
- Video clip (≤ 10 MB)
- Channel name, date, time (mandatory)
3️⃣ Complaint Form Template (Copy-Paste)
Subject: Complaint against [Channel Name] – [Date & Time]
Details:
- Channel: XYZ News
- Issue: Surrogate gambling ads
- Evidence: Screenshot attached
- Request: Immediate action per PEMRA Ordinance 2002 §27
4️⃣ Timeline & Tracking
| Stage | Action | Days |
|---|---|---|
| Acknowledge | SMS + email | 1 |
| Investigation | Channel response | 7–15 |
| Decision | Fine / warning / ban | 30 max |
| Track | Use tracking ID on portal | Anytime |
5️⃣ Escalation if 30 Days Pass
| Level | Where | Fee |
|---|---|---|
| Council of Complaints | Regional office (see table) | ₨ 0 |
| Federal Ombudsman | ombudsman.gov.pk | ₨ 0 |
📍 Regional Council Offices (Walk-in)
| City | Address |
|---|---|
| Islamabad | PEMRA HQ, F-8 Markaz |
| Lahore | PEMRA House, 77-E/1, Main Gulberg |
| Karachi | KDA Scheme-1, Clifton |
✅ One-Screen Cheat-Sheet
1. Go to complaints.pemra.gov.pk
2. Enter CNIC → click “Submit”
3. Save tracking ID & screenshot
4. Follow-up via 0800-73672 if no reply in 15 days
Bookmark and complain tonight—your remote is now your regulator.
