Comprehensive Guide: Filing Police Complaints in Pakistan (2025)
"In 2025, your complaint receipt is your shield—wield it against injustice."
Before You File: Critical Prep Work
Gather Evidence:
- Must-haves: Photos/videos, CNIC, written incident description, witness contacts.
- Digital Proof: Timestamped recordings (audio/video) for bribery or threats.
Know Complaint Types:
- Non-FIR registration, illegal detention, false cases, bribery, negligence.
Avoid Retaliation:
- Never visit police stations alone; use encrypted apps (Signal/Telegram) to share evidence.
Provincial Online Complaint Systems
🟢 Punjab (Most Advanced System)
| Method | Process | Tracking |
| ----------------------------- | -------------------------------------------------------------------- | --------------------------- |
| IGP Complaint Center 1787 | SMS Complaint Details to 1787 or Lodge Online | SMS <Token> to 1787 |
| Complaint Management System (CMS) | Visit any police station → Front desk issues e-Tag for tracking | Online portal or e-Tag scan |
| Police Khidmat Markaz (PKM) | 36 centers province-wide for in-person tech-assisted complaints | SMS alerts + online dashboard |
🔵 Sindh
- Helpline: Call 1715 for urgent issues (assault, illegal arrest).
- Online Portal: Karachi Police CMIS → "Complaints" tab.
🟡 KPK
- Web Form: Submit via KPPOLICE Online Portal → Category-based filing.
- SMS Service: Not available; use web portal token for follow-ups.
Federal & Hybrid Options
| Platform | Process | Best For | | ----------------------------- | ------------------------------------------------------------------- | ---------------------------------------------- | | Pakistan Citizen Portal | App/Web → Register → File complaint → Get token → Track resolution | Multi-department unresolved issues | | Overseas Pakistanis (OPF) | Register at OPF → Access lawyers for land/family disputes | Property fraud, inheritance | | NCHR Human Rights Hotline | Call 1099 for torture/extralegal killings | Custodial violence |
⚠️ Critical 2025 Updates & Warnings
- Punjab's 8-Hour Rule: Senior officers must contact you within 8 hours of 1787 complaints.
- Fraud Alert:
- No legitimate platform demands OTPs/payments.
- Verify "resolved" status—departments may close falsely.
- Overseas Support: OPF lawyers handle land mafia cases; attach embassy documents.
Step-by-Step: Punjab's Online Complaint (IGP 1787)
- SMS/Online Submission:
- SMS: Type
1787 <space> Complaint details→ Send to8785. - Web: IGP Portal → Fill form + upload proof.
- SMS: Type
- Get Token: 10-digit code (e.g.,
IGP-2025-XXXXXX) via SMS. - Track: Reply
STATUS <Token>to 1787 or check online. - Escalate If Stuck: No update in 3 days? Forward to PM Citizen Portal.
🛠️ Troubleshooting & Pro Tips
| Issue | Solution |
| -------------------------- | -------------------------------------------------------- |
| "No response to SMS" | Use Pakistan Citizen Portal → Higher escalation |
| "e-Tag lost" | Visit original police station with CNIC |
| "Threats from officers" | Email evidence to [email protected] |
| "OPF complaint delayed" | Email focal officers (list on OPF site) + CC PM Office |
Maximize Success:
- Use exact police station names in complaints.
- For bribery: Include mobile transaction IDs in evidence.
- Rate resolutions 1-5 stars on portals—impacts officer performance reviews.
Offline Alternatives
- Punjab/KPK: Visit Police Khidmat Markaz (PKM) for tech-assisted filing.
- Sindh: Submit written complaint at IGP Office Karachi (Gulshan-e-Iqbal).
- Ombudsman: For negligence >30 days → File at Provincial Mohtasib office with token proof.
One-Screen Cheat Sheet
- Urgent?:
- Punjab: SMS
1787 <details>to8785 - Sindh: Call
1715
- Punjab: SMS
- Online:
- Punjab: IGP 1787 portal
- KPK:
pas.kppolice.gov.pk
- Overseas: OPF portal → Lawyer support
- Track:
- Punjab: SMS
STATUS <token>to1787 - Federal: Pakistan Citizen Portal app
- Punjab: SMS
- Stuck?: Escalate to PM Portal or Ombudsman
"A filed complaint in 2025 is a bullet in bureaucracy’s armor—keep firing till it breaks."