Legal
How to File a Complaint Against Hospitals or Doctors in Pakistan (2025 Complete Guide)
By Huzi
"Medical errors are no longer swept under the rug—hospitals now answer to regulators, not just reputations."
Below are all official, up-to-date channels (national + provincial) for lodging complaints against hospitals, doctors, nurses, or diagnostic centres—with direct links, fees, timelines, and templates.
1. Pakistan Medical & Dental Council (PMDC) "" National Portal
The PMDC is the primary regulator for doctors and medical colleges nationwide.
| Use Case | Channel | Fee & Timeline |
|---|---|---|
| Doctor negligence / fake degree | [email protected] |
Free, 30-day review |
| Medical college admission fraud | Same email + attach evidence | Strict action, including admission cancellation |
| Online Portal | pmdc.pk →’ Complaints |
Upload PDF evidence (≤2 MB) |
2. Federal Health Directorates & Territories
| Territory | Portal / Email | Address / Phone |
|---|---|---|
| Islamabad (IHRA) | ihra.gov.pk/complaints |
DMLC Building, H-8/2, Islamabad |
| AJK | ajkhealth.gov.pk |
Muzaffarabad |
3. Provincial Healthcare Commissions
These bodies regulate hospitals, clinics, and labs within their respective provinces.
👑"µ Punjab Healthcare Commission (PHC)
| Action | Link / Details |
|---|---|
| Online Complaint | os.phc.org.pk/complaintsform_patient.aspx |
| Office | 185 Ahmed Block, New Garden Town, Lahore |
| Required Docs | CNIC, medical records, receipts, and a duly signed complaint form. |
👑"´ Sindh Healthcare Commission (SHCC)
| Action | Link / Details |
|---|---|
| Form Download | shcc.org.pk →’ Download Form |
| Address | Suite 309, 3rd Floor, Block 09, Clifton, Karachi |
| Process | You must give the hospital a 30-day written notice first. If they don't resolve it, file the form with a notarized affidavit. |
| Fine Power | Up to Rs 500,000 on the hospital; Rs 200,000 on a false complainant. |
👑Ÿ¢ Khyber Pakhtunkhwa Health Care Commission (HCC-KP)
| Action | Link / Details |
|---|---|
| Form + Affidavit | hcc.kp.gov.pk →’ Download Regulations |
| Deadline | Must file within 60 days of the incident. |
| Address | HCC-KP Office, Peshawar |
4. District Health Departments (Quick Fix)
For smaller issues like over-billing or administrative problems, contact the District Health Officer (DHO).
| Province | Portal |
|---|---|
| Punjab | dghs.punjab.gov.pk |
| Sindh | health.gos.pk →’ Complaints |
| KP | health.kp.gov.pk |
5. Mobile Apps & Citizen Portal
| App / Portal | What You Do |
|---|---|
| Pakistan Citizen Portal | Select Category: Health →’ Sub-category: Hospital / Doctor →’ upload evidence and track in real-time. |
| Provincial Apps | Many provinces have their own health complaint apps (e.g., Punjab's "HCC App"). |
6. Complaint Template (Copy-Paste)
Subject: Complaint Against Dr. [Name] / Hospital [Name]
1. **Complainant**: [Your Name, CNIC, Phone]
2. **Hospital/Doctor**: [Full Name & Address]
3. **Incident Date**: [DD-MM-YYYY]
4. **Issue**: [Detailed description of negligence, malpractice, over-billing, etc.]
5. **Evidence**: [List of attached documents: medical records, receipts, photos, lab reports]
6. **Relief Sought**: [e.g., Refund, license suspension, compensation]
7. Timeline & Penalties (2025)
| Body | Max Resolution Time | Potential Action |
|---|---|---|
| PMDC | 30 days | License suspension of doctor |
| Provincial HCC | 60 days | Rs 50,000—500,000 fine on hospital |
| Citizen Portal | 21 days | Auto-escalates to higher authorities |
✅ One-Screen Cheat-Sheet
- Identify jurisdiction (PMDC for doctors / HCC for hospitals).
- Download form →’ fill + attach evidence.
- Submit online OR courier with a notarized affidavit (if required by SHCC/HCC-KP).
- Track via portal / SMS.
- Escalate if the deadline passes without resolution.
Bookmark this guide and report today—your health rights are now just one click away.
