How to File a Complaint Against Hospitals or Doctors in Pakistan (2025 Complete Guide)

“Medical errors are no longer swept under the rug—hospitals now answer to regulators, not just reputations.”

Below are all official, up-to-date channels (national + provincial) for lodging complaints against hospitals, doctors, nurses, or diagnostic centres—with direct links, fees, timelines, and templates.

1. Pakistan Medical & Dental Council (PMDC) – National Portal

The PMDC is the primary regulator for doctors and medical colleges nationwide.

Use Case	Channel	Fee & Timeline
Doctor negligence / fake degree	`[email protected]`	Free, 30-day review
Medical college admission fraud	Same email + attach evidence	Strict action, including admission cancellation
Online Portal	`pmdc.pk` → Complaints	Upload PDF evidence (≤2 MB)

2. Federal Health Directorates & Territories

Territory	Portal / Email	Address / Phone
Islamabad (IHRA)	`ihra.gov.pk/complaints`	DMLC Building, H-8/2, Islamabad
AJK	`ajkhealth.gov.pk`	Muzaffarabad

3. Provincial Healthcare Commissions

These bodies regulate hospitals, clinics, and labs within their respective provinces.

🔵 Punjab Healthcare Commission (PHC)

Action	Link / Details
Online Complaint	`os.phc.org.pk/complaintsform_patient.aspx`
Office	185 Ahmed Block, New Garden Town, Lahore
Required Docs	CNIC, medical records, receipts, and a duly signed complaint form.

🔴 Sindh Healthcare Commission (SHCC)

Action	Link / Details
Form Download	`shcc.org.pk` → Download Form
Address	Suite 309, 3rd Floor, Block 09, Clifton, Karachi
Process	You must give the hospital a 30-day written notice first. If they don't resolve it, file the form with a notarized affidavit.
Fine Power	Up to ₨ 500,000 on the hospital; ₨ 200,000 on a false complainant.

🟢 Khyber Pakhtunkhwa Health Care Commission (HCC-KP)

Action	Link / Details
Form + Affidavit	`hcc.kp.gov.pk` → Download Regulations
Deadline	Must file within 60 days of the incident.
Address	HCC-KP Office, Peshawar

4. District Health Departments (Quick Fix)

For smaller issues like over-billing or administrative problems, contact the District Health Officer (DHO).

Province	Portal
Punjab	`dghs.punjab.gov.pk`
Sindh	`health.gos.pk` → Complaints
KP	`health.kp.gov.pk`

5. Mobile Apps & Citizen Portal

App / Portal	What You Do
Pakistan Citizen Portal	Select Category: Health → Sub-category: Hospital / Doctor → upload evidence and track in real-time.
Provincial Apps	Many provinces have their own health complaint apps (e.g., Punjab's "HCC App").

6. Complaint Template (Copy-Paste)

Subject: Complaint Against Dr. [Name] / Hospital [Name]

1.  **Complainant**: [Your Name, CNIC, Phone]
2.  **Hospital/Doctor**: [Full Name & Address]
3.  **Incident Date**: [DD-MM-YYYY]
4.  **Issue**: [Detailed description of negligence, malpractice, over-billing, etc.]
5.  **Evidence**: [List of attached documents: medical records, receipts, photos, lab reports]
6.  **Relief Sought**: [e.g., Refund, license suspension, compensation]

7. Timeline & Penalties (2025)

Body	Max Resolution Time	Potential Action
PMDC	30 days	License suspension of doctor
Provincial HCC	60 days	₨ 50,000–500,000 fine on hospital
Citizen Portal	21 days	Auto-escalates to higher authorities

✅ One-Screen Cheat-Sheet

Identify jurisdiction (PMDC for doctors / HCC for hospitals).
Download form → fill + attach evidence.
Submit online OR courier with a notarized affidavit (if required by SHCC/HCC-KP).
Track via portal / SMS.
Escalate if the deadline passes without resolution.

Bookmark this guide and report today—your health rights are now just one click away.