How to File a PTA Complaint About SIM or Internet Issues (2025 Edition)

“Your network glitches, SIM fraud, or IMEI block can now be fixed in three clicks—or one phone call.” — PTA Consumer Affairs, August 2025

📱 One-Stop Complaint Channels (All Free)

| Channel | URL / Number | Best For | | ------------------- | ------------------------ | ------------------------------- | | PTA CMS Web Portal | complaint.pta.gov.pk | Full-service filing & tracking | | PTA CMS Mobile App | “PTA CMS” (iOS/Android) | Photo uploads & push alerts | | 24×7 Helpline | 0800-55055 | Voice / WhatsApp | | SMS (DIRBS/Device) | 8484 | IMEI / SIM status check |

📝 Step-by-Step Filing (Web & App)

1. Register / Log in CNIC, mobile number, email OTP (30 sec).
2. Choose Category
   • Network Quality
   • SIM Fraud / Illegal Activation
   • IMEI Block / Device Issue
   • Internet Content Complaint
3. Upload Evidence
   • Screenshots (≤ 2 MB)
   • Call recordings (optional)
   • GPS pin for coverage issues.
4. Submit → Tracking ID SMS confirmation within 30 seconds.

🔍 Track & Escalate (Auto)

| Status | Auto-Escalation | Timeline | | ------------- | ------------------------------------ | -------- | | New | Assigned to operator | T+0 | | In-Progress | Consumer SMS update | T+7 | | Resolved | SMS + app push | T+30 max | | Unsatisfied | One-click escalate to PTA Regional Manager | Anytime |

🎯 Quick-Fix Cheat-Sheet

| Problem | Instant Action | | ------------------- | ------------------------------------------------- | | SIM blocked / cloned| SMS 8484 → reply with IMEI | | Slow 4G | 0800-55055 → Network Quality category | | Fraudulent SMS | Forward SMS to 9000 → auto-block sender | | IMEI blacklisted | PTA CMS → Device Issue → upload purchase invoice |

📊 2025 Success Snapshot

| Metric | PTA Data | | ------------------------- | ----------------------- | | Average resolution | 7.2 days | | SIM fraud reports resolved| 92 % via CMS | | Overseas Pakistanis | 100 % online (no visit) |

✅ One-Screen Checklist

1. Open PTA CMS (app/web)
2. Enter CNIC + OTP
3. Pick category → upload evidence
4. Submit → save tracking ID
5. Track via 0800-55055 or app notifications

Pro-Tip: For IMEI blocks, always attach purchase invoice + CNIC copy—PTA unblocks within 48 hrs once verified.