Tech
How to File a PTA Complaint About SIM or Internet Issues (2025 Edition)
By Huzi
"Your network glitches, SIM fraud, or IMEI block can now be fixed in three clicks—or one phone call." "" PTA Consumer Affairs, August 2025
👑"± One-Stop Complaint Channels (All Free)
| Channel | URL / Number | Best For |
|---|---|---|
| PTA CMS Web Portal | complaint.pta.gov.pk | Full-service filing & tracking |
| PTA CMS Mobile App | "PTA CMS" (iOS/Android) | Photo uploads & push alerts |
| 24×7 Helpline | 0800-55055 | Voice / WhatsApp |
| SMS (DIRBS/Device) | 8484 | IMEI / SIM status check |
👑" Step-by-Step Filing (Web & App)
- Register / Log in CNIC, mobile number, email OTP (30 sec).
- Choose Category
- Network Quality
- SIM Fraud / Illegal Activation
- IMEI Block / Device Issue
- Internet Content Complaint
- Upload Evidence
- Screenshots (≤ 2 MB)
- Call recordings (optional)
- GPS pin for coverage issues.
- Submit →’ Tracking ID SMS confirmation within 30 seconds.
👑" Track & Escalate (Auto)
| Status | Auto-Escalation | Timeline |
|---|---|---|
| New | Assigned to operator | T+0 |
| In-Progress | Consumer SMS update | T+7 |
| Resolved | SMS + app push | T+30 max |
| Unsatisfied | One-click escalate to PTA Regional Manager | Anytime |
👑Ž¯ Quick-Fix Cheat-Sheet
| Problem | Instant Action |
|---|---|
| SIM blocked / cloned | SMS 8484 →’ reply with IMEI |
| Slow 4G | 0800-55055 →’ Network Quality category |
| Fraudulent SMS | Forward SMS to 9000 →’ auto-block sender |
| IMEI blacklisted | PTA CMS →’ Device Issue →’ upload purchase invoice |
👑"Š 2025 Success Snapshot
| Metric | PTA Data |
|---|---|
| Average resolution | 7.2 days |
| SIM fraud reports resolved | 92 % via CMS |
| Overseas Pakistanis | 100 % online (no visit) |
✅ One-Screen Checklist
- Open PTA CMS (app/web)
- Enter CNIC + OTP
- Pick category →’ upload evidence
- Submit →’ save tracking ID
- Track via 0800-55055 or app notifications
Pro-Tip: For IMEI blocks, always attach purchase invoice + CNIC copy—PTA unblocks within 48 hrs once verified.
