Tech
How to File a PTA Complaint About SIM or Internet Issues (2025 Edition)
By Huzi Blogs
“Your network glitches, SIM fraud, or IMEI block can now be fixed in three clicks—or one phone call.” — PTA Consumer Affairs, August 2025
📱 One-Stop Complaint Channels (All Free)
| Channel | URL / Number | Best For |
|---|---|---|
| PTA CMS Web Portal | complaint.pta.gov.pk | Full-service filing & tracking |
| PTA CMS Mobile App | “PTA CMS” (iOS/Android) | Photo uploads & push alerts |
| 24×7 Helpline | 0800-55055 | Voice / WhatsApp |
| SMS (DIRBS/Device) | 8484 | IMEI / SIM status check |
📝 Step-by-Step Filing (Web & App)
- Register / Log in CNIC, mobile number, email OTP (30 sec).
- Choose Category
- Network Quality
- SIM Fraud / Illegal Activation
- IMEI Block / Device Issue
- Internet Content Complaint
- Upload Evidence
- Screenshots (≤ 2 MB)
- Call recordings (optional)
- GPS pin for coverage issues.
- Submit → Tracking ID SMS confirmation within 30 seconds.
🔍 Track & Escalate (Auto)
| Status | Auto-Escalation | Timeline |
|---|---|---|
| New | Assigned to operator | T+0 |
| In-Progress | Consumer SMS update | T+7 |
| Resolved | SMS + app push | T+30 max |
| Unsatisfied | One-click escalate to PTA Regional Manager | Anytime |
🎯 Quick-Fix Cheat-Sheet
| Problem | Instant Action |
|---|---|
| SIM blocked / cloned | SMS 8484 → reply with IMEI |
| Slow 4G | 0800-55055 → Network Quality category |
| Fraudulent SMS | Forward SMS to 9000 → auto-block sender |
| IMEI blacklisted | PTA CMS → Device Issue → upload purchase invoice |
📊 2025 Success Snapshot
| Metric | PTA Data |
|---|---|
| Average resolution | 7.2 days |
| SIM fraud reports resolved | 92 % via CMS |
| Overseas Pakistanis | 100 % online (no visit) |
✅ One-Screen Checklist
- Open PTA CMS (app/web)
- Enter CNIC + OTP
- Pick category → upload evidence
- Submit → save tracking ID
- Track via 0800-55055 or app notifications
Pro-Tip: For IMEI blocks, always attach purchase invoice + CNIC copy—PTA unblocks within 48 hrs once verified.
