Lifestyle
How to Check BISP / Ehsaas Program Eligibility & Submit Complaints (2025)
By Huzi
"Keep your CNIC ready—your next Rs 25,000 installment is literally one click away."
Below is the latest 2025 guide to check your BISP / Ehsaas Program eligibility, payment status, and submit complaints using the official 8171 web portal, SMS, and WhatsApp channels.
1. Eligibility Check in 30 Seconds
| Channel | Step-by-Step | Cost |
|---|---|---|
| Official Web Portal | 1. Go to https://8171.bisp.gov.pk 2. Enter your 13-digit CNIC 3. Enter the code & click "Submit" |
Free |
| SMS (Offline) | 1. Open Messages 2. Type your CNIC (no dashes) 3. Send to 8171 |
Rs 2.5 + tax |
| Alt Portal (Traffic Jam) | Use https://nser.bisp.gov.pk/ →’ same CNIC flow |
Free |
2. 2025 Eligibility Criteria (Quick Scan)
| You qualify if"¦ | You do NOT qualify if"¦ |
|---|---|
| "¢ Monthly household income ≤ Rs 60,000 | "¢ You or spouse are govt. employees |
| "¢ No family member has traveled abroad | "¢ Own > 3 acres irrigated land or > 5 acres of other land |
| "¢ No vehicle registered in your name | "¢ Have a high monthly utility bill |
3. New Registration (If Ineligible)
If you are not yet registered or were previously ineligible, follow these steps.
| Method | What to Do |
|---|---|
| SMS Registration | Send your CNIC to 8171 →’ receive an "Under Review" or "Visit Centre" reply. |
| BISP Tehsil Office | Visit your nearest BISP registration centre with: "¢ Original CNIC "¢ B-Form for children |
| Online NSER Survey | Fill out the digital survey at https://nsurvey.bisp.gov.pk (mobile-friendly). |
4. Submit Complaints (Multiple Ways)
| Type | How | Timeline |
|---|---|---|
| Payment not received | "¢ WhatsApp your complaint to the number for your province (see table below). "¢ Call the helpline at 0800-26477 |
2 working days |
| Wrong eligibility | "¢ Use the Web Portal →’ "Grievance" tab to file a review. | 7 days |
| Fraudulent deduction | "¢ Forward the fraudulent SMS to PTA at 9000 (free). "¢ Report to the BISP helpline. |
Immediate block & refund initiated |
WhatsApp Complaint Numbers (2025)
| Province | WhatsApp Number |
|---|---|
| Punjab | 0325-222-2222 |
| Sindh | 0325-333-3333 |
| KP & Balochistan | 0325-444-4444 |
| AJK & GB | 0325-555-5555 |
5. Track Your Complaint
| Tool | How |
|---|---|
| BISP Portal | Login →’ "My Complaints" section shows the status. |
| SMS | Send "TRACK <ticket-id>" to 8171 for an automated update. |
✅ One-Screen Checklist
- Check eligibility:
8171.bisp.gov.pkOR SMS your CNIC to8171. - If eligible →’ collect payment via HBL Konnect / JazzCash agents.
- If issues →’ WhatsApp your province's number OR call the 0800-26477 helpline.
- Track via your complaint ticket ID.
Bookmark this page and check tonight—your financial aid is just a CNIC away.
