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How to Report Gas Load-Shedding in Pakistan (2025)

By blogs.huzi.pk
How to Report Gas Load-Shedding in Pakistan (2025)

“Your gas pressure should be back before the next meal.”

Here is the complete guide for SNGPL & SSGC customers to report gas load-shedding or low pressure using official online portals, SMS codes, call centers, and WhatsApp.

1. SNGPL (For Northern Areas: Punjab, KP, AJK)

🔹 One-Number Helpline

| Channel | Contact | Working Hours | | :--- | :--- | :--- | | 24/7 Helpline | 1199 | Always open |

🔹 Online Portal

  • Website: www.sngpl.com.pk → Lodge Complaint
  • Steps:
    1. Go to Online Services → Complaint Registration.
    2. Fill in your Consumer No., Address, and select Complaint Type (Low Pressure / Load-shedding).
    3. Upload a photo of the meter (optional but speeds things up).
    4. Submit → receive a tracking ID instantly.

🔹 SMS & Mobile App

  • SMS: Send COMP <space> [Your Consumer No.] <space> [Message] to 1199.
  • Android / iOS App: Search for “SNGPL ConnectOn” – you can register a complaint, track its status, and attach photos.

🔹 Regional Complaint Centers

| City | Phone | | :--- | :--- | | Lahore Central | 042-9908 2000 | | Multan | 061-922 0079 | | Islamabad | 051-926 8881 | A full list of offices is available on the SNGPL website.

2. SSGC (For Southern Areas: Sindh & Balochistan)

🔹 Helpline & WhatsApp

| Channel | Contact | | :--- | :--- | | 24/7 Helpline | 1199 or 021-99021000 | | WhatsApp | 0323-8213346 (save as a contact) |

🔹 Online Portal

  • Website: www.ssgc.com.pk → Complaint/Feedback
  • Timeline:
    • Low pressure / load-shedding: 24–36 hrs resolution.
    • Excessive billing: 15 working days.

🔹 SMS

  • SMS: Send COMP <space> [Your Consumer No.] <space> [Message] to 0323-8213346.

3. Escalation Ladder (If 15 Days Pass)

| Level | Who to Contact | Contact Method | | :--- | :--- | :--- | | 1. DISCO GM | Your Regional General Manager (see office list on their website) | Phone numbers above or office visit | | 2. OGRA | Oil & Gas Regulatory Authority | complaints.ogra.org.pk (30-day resolution) | | 3. Prime Minister’s Portal | Pakistan Citizen Portal App | Auto-escalates after 21 days of no response |

4. Documents You Might Need

  • Latest bill photo (front & back)
  • Meter photo showing the actual reading
  • CNIC copy (if complaining via the web portal)

5. One-Screen Cheat-Sheet

  1. Take a meter photo → Note the actual reading.
  2. SMS COMP <consumer-no> Load-shedding to 1199 (SNGPL) or 0323-8213346 (SSGC).
  3. Upload to the DISCO portal → Save the tracking ID.
  4. Track via app / website / SMS.
  5. Escalate to OGRA after 15 days.

Pro-tip: Share the tracking ID on Twitter and tag @SNGPLofficial or @SSGCLTD—public tweets often get faster attention.

Bookmark this page and report tonight.