How to Report Gas Load-Shedding in Pakistan (2025)

“Your gas pressure should be back before the next meal.”

Here is the complete guide for SNGPL & SSGC customers to report gas load-shedding or low pressure using official online portals, SMS codes, call centers, and WhatsApp.

1. SNGPL (For Northern Areas: Punjab, KP, AJK)

🔹 One-Number Helpline

🔹 Online Portal

• Website: www.sngpl.com.pk → Lodge Complaint
• Steps:
  1. Go to Online Services → Complaint Registration.
  2. Fill in your Consumer No., Address, and select Complaint Type (Low Pressure / Load-shedding).
  3. Upload a photo of the meter (optional but speeds things up).
  4. Submit → receive a tracking ID instantly.

🔹 SMS & Mobile App

• SMS: Send COMP <space> [Your Consumer No.] <space> [Message] to 1199.
• Android / iOS App: Search for “SNGPL ConnectOn” – you can register a complaint, track its status, and attach photos.

🔹 Regional Complaint Centers

2. SSGC (For Southern Areas: Sindh & Balochistan)

🔹 Helpline & WhatsApp

🔹 Online Portal

• Website: www.ssgc.com.pk → Complaint/Feedback
• Timeline:
  • Low pressure / load-shedding: 24–36 hrs resolution.
  • Excessive billing: 15 working days.

🔹 SMS

• SMS: Send COMP <space> [Your Consumer No.] <space> [Message] to 0323-8213346.

3. Escalation Ladder (If 15 Days Pass)

4. Documents You Might Need

• Latest bill photo (front & back)
• Meter photo showing the actual reading
• CNIC copy (if complaining via the web portal)

5. One-Screen Cheat-Sheet

1. Take a meter photo → Note the actual reading.
2. SMS COMP <consumer-no> Load-shedding to 1199 (SNGPL) or 0323-8213346 (SSGC).
3. Upload to the DISCO portal → Save the tracking ID.
4. Track via app / website / SMS.
5. Escalate to OGRA after 15 days.

Pro-tip: Share the tracking ID on Twitter and tag @SNGPLofficial or @SSGCLTD—public tweets often get faster attention.

Bookmark this page and report tonight.