Lifestyle
How to Report Gas Load-Shedding in Pakistan (2025)
By Huzi
"Your gas pressure should be back before the next meal."
Here is the complete guide for SNGPL & SSGC customers to report gas load-shedding or low pressure using official online portals, SMS codes, call centres, and WhatsApp.
1. SNGPL (For Northern Areas: Punjab, KP, AJK)
👑"¹ One-Number Helpline
| Channel | Contact | Working Hours |
|---|---|---|
| 24/7 Helpline | 1199 |
Always open |
👑"¹ Online Portal
- Website:
www.sngpl.com.pk→’ Lodge Complaint - Steps:
- Go to Online Services →’ Complaint Registration.
- Fill in your Consumer No., Address, and select Complaint Type (Low Pressure / Load-shedding).
- Upload a photo of the metre (optional but speeds things up).
- Submit →’ receive a tracking ID instantly.
👑"¹ SMS & Mobile App
- SMS: Send
COMP <space> [Your Consumer No.] <space> [Message]to 1199. - Android / iOS App: Search for "SNGPL ConnectOn" "" you can register a complaint, track its status, and attach photos.
👑"¹ Regional Complaint Centres
| City | Phone |
|---|---|
| Lahore Central | 042-9908 2000 |
| Multan | 061-922 0079 |
| Islamabad | 051-926 8881 |
| A full list of offices is available on the SNGPL website. |
2. SSGC (For Southern Areas: Sindh & Balochistan)
👑"¹ Helpline & WhatsApp
| Channel | Contact |
|---|---|
| 24/7 Helpline | 1199 or 021-99021000 |
0323-8213346 (save as a contact) |
👑"¹ Online Portal
- Website:
www.ssgc.com.pk→’ Complaint/Feedback - Timeline:
- Low pressure / load-shedding: 24—36 hrs resolution.
- Excessive billing: 15 working days.
👑"¹ SMS
- SMS: Send
COMP <space> [Your Consumer No.] <space> [Message]to 0323-8213346.
3. Escalation Ladder (If 15 Days Pass)
| Level | Who to Contact | Contact Method |
|---|---|---|
| 1. DISCO GM | Your Regional General Manager (see office list on their website) | Phone numbers above or office visit |
| 2. OGRA | Oil & Gas Regulatory Authority | complaints.ogra.org.pk (30-day resolution) |
| 3. Prime Minister's Portal | Pakistan Citizen Portal App | Auto-escalates after 21 days of no response |
4. Documents You Might Need
- Latest bill photo (front & back)
- Metre photo showing the actual reading
- CNIC copy (if complaining via the web portal)
5. One-Screen Cheat-Sheet
- Take a metre photo →’ Note the actual reading.
- SMS
COMP <consumer-no> Load-sheddingto 1199 (SNGPL) or 0323-8213346 (SSGC). - Upload to the DISCO portal →’ Save the tracking ID.
- Track via app / website / SMS.
- Escalate to OGRA after 15 days.
Pro-tip: Share the tracking ID on Twitter and tag @SNGPLofficial or @SSGCLTD""public tweets often get faster attention.
Bookmark this page and report tonight.
