How to Report Electricity Over-Billing in Pakistan (2025 Edition)

"Over-billing is not a fine—it’s a mistake you can fix in 3 clicks."

1. Universal First Step: Check Your Bill

Compare last 3 months usage vs. current reading.

Look for:

Estimated reading (E) instead of actual (A)
Abnormal fuel adjustment (should be < ₨ 5/unit in 2025).

Take a clear photo of the meter reading on the same day the bill is issued.

2. NEPRA Central Complaint Cell

Use this for any DISCO (MEPCO, LESCO, FESCO, GEPCO, HESCO, QESCO, IESCO, TESCO, SEPCO, PESCO, QESCO, AJK-EC).

Channel	Details	Timeline
Web Portal	complaints.nepra.org.pk	30 days resolution
Email	[email protected]	7-day acknowledgment
Helpline	051-920 5400 (24×7)	Immediate ticket
WhatsApp	051-920 5400 (save as contact)	PDF replies

Template (copy-paste)

Subject: Over-billing – Meter No. 12345678, Bill No. 987654321
I. Current bill: ₨ X,XXX vs last 3-month average ₨ XXX
II. Meter reading on bill date: 12345 kWh vs actual 12200 kWh
III. Evidence: Photos + duplicate bill attached
Demand: Re-issue correct bill within 7 days.

3. MEPCO (Multan Electric Power Company)

Step	Action
1. Online	mepcobill.pk/complaint → “Over-billing” form
2. SMS	PITC to 8334
3. App	MEPCO App → Complaint → Over-billing
4. Helpline	0800-63726

4. LESCO (Lahore Electric Supply Company)

Step	Action
1. Web	lesco.net.pk/complaint
2. SMS	LESCO to 8118
3. WhatsApp	0321-1181181
4. Helpline	0800-118118

5. K-Electric (Karachi Only)

Step	Action
1. Web	ke.com.pk/complaint
2. App	K-Electric App → Report Issue → Billing Dispute
3. WhatsApp	021-9900 2111
4. Helpline	118

6. Escalation Ladder (If 15 Days Pass)

Level	Contact	Use When
1. DISCO Helpline	0800-XXXX	First 15 days
2. NEPRA	[email protected]	16–30 days
3. Federal Ombudsman	ombudsman.gov.pk	31–45 days
4. Consumer Court	District level	After 45 days

7. Required Documents (Upload or Email)

CNIC front/back
Last 3 bills
Clear meter photo (date-stamped)
Any SMS / email proofs

8. 7-Day Action Calendar

Day	Task
1	Download bill PDF + photo meter
2	Lodge complaint via SMS / app
3	Upload to NEPRA portal
4	Follow-up call to helpline
5	Wait for 15 days
6	Escalate to NEPRA email
7	Track via complaints.nepra.org.pk