Lifestyle
How to Report Electricity Over-Billing in Pakistan (2025 Edition)
By Huzi
"Over-billing is not a fine—it's a mistake you can fix in 3 clicks."
1. Universal First Step: Check Your Bill
Compare last 3 months usage vs. current reading.
Look for:
- Estimated reading (E) instead of actual (A)
- Abnormal fuel adjustment (should be < Rs 5/unit in 2025).
Take a clear photo of the metre reading on the same day the bill is issued.
2. NEPRA Central Complaint Cell
Use this for any DISCO (MEPCO, LESCO, FESCO, GEPCO, HESCO, QESCO, IESCO, TESCO, SEPCO, PESCO, QESCO, AJK-EC).
| Channel | Details | Timeline |
|---|---|---|
| Web Portal | complaints.nepra.org.pk | 30 days resolution |
| [email protected] | 7-day acknowledgment | |
| Helpline | 051-920 5400 (24×7) | Immediate ticket |
| 051-920 5400 (save as contact) | PDF replies |
Template (copy-paste)
Subject: Over-billing "" Meter No. 12345678, Bill No. 987654321
I. Current bill: Rs X,XXX vs last 3-month average Rs XXX
II. Meter reading on bill date: 12345 kWh vs actual 12200 kWh
III. Evidence: Photos + duplicate bill attached
Demand: Re-issue correct bill within 7 days.
3. MEPCO (Multan Electric Power Company)
| Step | Action |
|---|---|
| 1. Online | mepcobill.pk/complaint →’ "Over-billing" form |
| 2. SMS | PITC |
| 3. App | MEPCO App →’ Complaint →’ Over-billing |
| 4. Helpline | 0800-63726 |
4. LESCO (Lahore Electric Supply Company)
| Step | Action |
|---|---|
| 1. Web | lesco.net.pk/complaint |
| 2. SMS | LESCO |
| 3. WhatsApp | 0321-1181181 |
| 4. Helpline | 0800-118118 |
5. K-Electric (Karachi Only)
| Step | Action |
|---|---|
| 1. Web | ke.com.pk/complaint |
| 2. App | K-Electric App →’ Report Issue →’ Billing Dispute |
| 3. WhatsApp | 021-9900 2111 |
| 4. Helpline | 118 |
6. Escalation Ladder (If 15 Days Pass)
| Level | Contact | Use When |
|---|---|---|
| 1. DISCO Helpline | 0800-XXXX | First 15 days |
| 2. NEPRA | [email protected] | 16—30 days |
| 3. Federal Ombudsman | ombudsman.gov.pk | 31—45 days |
| 4. Consumer Court | District level | After 45 days |
7. Required Documents (Upload or Email)
- CNIC front/back
- Last 3 bills
- Clear metre photo (date-stamped)
- Any SMS / email proofs
8. 7-Day Action Calendar
| Day | Task |
|---|---|
| 1 | Download bill PDF + photo metre |
| 2 | Lodge complaint via SMS / app |
| 3 | Upload to NEPRA portal |
| 4 | Follow-up call to helpline |
| 5 | Wait for 15 days |
| 6 | Escalate to NEPRA email |
| 7 | Track via complaints.nepra.org.pk |
Bookmark this page and report tonight—your next bill might already be corrected.
