How to Report a Cybercrime in Pakistan (2025)
“Your network glitches, SIM fraud, or IMEI block can now be fixed in three clicks—or one phone call.” — PTA Consumer Affairs, August 2025
🎯 What Counts as Cybercrime?
| Examples | Legal Basis | | :------------------------------------------------------------------------------ | :------------------------------------------- | | Online harassment, hacking, bank fraud, fake social-media accounts, data theft, crypto scams | Prevention of Electronic Crimes Act (PECA) 2016 |
🚀 3-Step Online Complaint (Fastest)
1️⃣ Gather Evidence
- Screenshots of chats / posts
- Bank transaction slips (for fraud)
- URLs / phone numbers involved
- CNIC copy
2️⃣ File Online
- Portal: complaint.fia.gov.pk → “Lodge Complaint”
- Fill: Name, CNIC, address, incident details
- Upload: Evidence (PDF/JPG ≤ 2 MB)
- Submit → Tracking ID via SMS & email
3️⃣ Track & Follow-Up
- Track: complaint.fia.gov.pk ➜ “Track Complaint”
- Update: FIA contacts you within 2 working days
☎️ Alternate Channels
| Channel | Use For | | :---------- | :--------------------------------------- | | Helpline | 1991 (24×7) | | Email | [email protected] (Mon–Fri 8 AM–4 PM) | | WhatsApp | +92 336 6006 060 (photos & voice notes) | | In-Person | Regional Cybercrime Centers (list below) |
📍 FIA Cybercrime Reporting Centers (2025)
| City | Address | Phone | | :--------- | :------------------------------------ | :------------- | | Islamabad HQ | G-10/4, National Police Foundation | 051-9106384 | | Lahore | 8-B Gulberg-2, Mushtaq Gurmani Rd | 042-99268527 | | Karachi | Gulistan-e-Johar, near Darul Sehat | 021-99333950 | | Peshawar | Lavargini Flats, Abbara Rd | 091-9216251 | | Rawalpindi | Adam Jee Rd, Sadar | 051-9330719 | | Faisalabad | East Canal Rd, Kashmir Pul | 041-9330865 | | Multan | Shalimar Colony, Bosan Town | 061-9330999 | | Quetta | Killi Shabo Rd, Tajikabad | 081-9330001 | | Hyderabad | SITE Area, Custom House Rd | 022-9250010 | | Sukkur | Airport Rd, NADRA Office | 071-9310849 | | Gilgit | River Road, Chinarbagh | 05811-960707 | | Gwadar | New Town Phase-01 | 0332-2400190 |
Full list: fia.gov.pk
📝 Complaint Template (Copy-Paste)
Subject: Cybercrime Complaint – CNIC 35202-XXXXXXX-9
Details:
- Incident: Online impersonation on Facebook
- Date: 15-Aug-2025
- Evidence: Screenshots & fake profile link attached
- Demand: Immediate block & legal action
Attachments: 3 images
⏱️ Timeline & Penalties (PECA 2016)
| Offense | Penalty | | :----------------- | :------------------------- | | Online harassment | Up to 3 yrs + fine | | Financial fraud | Up to 7 yrs + recovery | | Hacking / data theft | Up to 7 yrs + fine |
✅ One-Screen Cheat-Sheet
- Collect screenshots + transaction slips
- File online → complaint.fia.gov.pk
- Save tracking ID
- Follow up via 1991 or regional office
Bookmark this page—report tonight, protect tomorrow.