How to File a Complaint Against Hospitals or Doctors in Pakistan (2025 Complete Guide)
“Medical errors are no longer swept under the rug—hospitals now answer to regulators, not just reputations.”
Below are all official, up-to-date channels (national + provincial) for lodging complaints against hospitals, doctors, nurses, or diagnostic centres—with direct links, fees, timelines, and templates.
1. Pakistan Medical Commission (PMC) – National Portal for Doctors & Admissions
| Use Case | Channel | Fee & Timeline |
| :--------------------------------------- | :---------------------------------- | :-------------------------------------------------- |
| Doctor negligence / fake degree | [email protected] | Free, 30-day review |
| Medical college admission fraud | Same email + evidence | Strict action incl. admission cancellation |
| Portal | pmc.gov.pk → Complaints | Upload PDF evidence (≤2 MB) |
2. Federal Health Directorates & Territories
| Territory | Portal / Email | Address / Phone |
| :------------- | :--------------------------- | :------------------------------------ |
| Islamabad (IHRA) | ihra.gov.pk/complaints | DMLC Building, H-8/2, Islamabad |
| AJK | ajkhealth.gov.pk | Muzaffarabad |
3. Provincial Healthcare Commissions
Punjab Healthcare Commission (PHC)
| Action | Link / Details |
| :---------------- | :------------------------------------------------------ |
| Online Complaint | os.phc.org.pk/complaintsform_patient.aspx |
| Office | 185 New Garden Town, Lahore, 042-99333161-68 |
| Required Docs | CNIC, medical records, receipts, duly signed complaint form |
Sindh Healthcare Commission (SHCC)
| Action | Link / Details |
| :------------ | :---------------------------------------------------------------- |
| Form Download | shcc.org.pk → Download Form |
| Address | Suite 309, Block 09, Clifton, Karachi |
| Process | 30-day written notice to hospital first → then notarized affidavit + form |
| Fine Power | Up to ₨ 500,000 on hospital; ₨ 200,000 on false complainant |
Khyber Pakhtunkhwa Health Care Commission (HCC-KP)
| Action | Link / Details |
| :--------------- | :-------------------------------------- |
| Form + Affidavit | hcc.kp.gov.pk → Download Regulations |
| Deadline | 60 days from incident |
| Address | HCC-KP Office, Peshawar |
4. District Health Departments (Quick Fix)
| Province | Portal | Example |
| :------- | :--------------------------------------- | :-------------------------------------- |
| Punjab | hcip.healthkp.gov.pk/online_complaint | |
| Sindh | health.gos.pk → Complaints | |
| KP | doh.kp.gov.pk | |
5. Mobile Apps & Citizen Portal
| App / Portal | What You Do | | :---------------------- | :------------------------------------------------------------- | | Pakistan Citizen Portal | Category: Health → Sub-category: Hospital / Doctor → upload evidence, track in real-time | | PTA CMS | Use “Medical Services” for telemedicine fraud |
6. Complaint Template (Copy-Paste)
Subject: Complaint Against Dr. [Name] / Hospital [Name]
1. Complainant: [Your Name, CNIC, Phone]
2. Hospital/Doctor: [Full Name & Address]
3. Incident Date: [DD-MM-YYYY]
4. Issue: [Negligence / Malpractice / Fake Degree / Over-billing]
5. Evidence: [Medical records, receipts, photos, lab reports]
6. Relief Sought: [Refund, license suspension, compensation]
7. Timeline & Penalties (2025)
| Body | Max Days | Fine / Action | | :--------------- | :------- | :------------------ | | PMC | 30 days | License suspension | | Provincial HCC | 60 days | ₨ 50,000–500,000 | | Citizen Portal | 21 days | Auto-escalation |
8. One-Screen Cheat-Sheet
1. Identify jurisdiction (PMC / HCC / District)
2. Download form → fill + attach evidence
3. Submit online OR courier with notarized affidavit
4. Track via portal / SMS
5. Escalate after deadline
Bookmark this guide and report today—your health rights are now one click away.