"Medical errors are no longer swept under the rug—hospitals now answer to regulators, not just reputations."
Below are all official, up-to-date channels (national + provincial) for lodging complaints against hospitals, doctors, nurses, or diagnostic centres—with direct links, fees, timelines, and templates.
1. Pakistan Medical Commission (PMC) "" National Portal for Doctors & Admissions
| Use Case |
Channel |
Fee & Timeline |
| Doctor negligence / fake degree |
[email protected] |
Free, 30-day review |
| Medical college admission fraud |
Same email + evidence |
Strict action incl. admission cancellation |
| Portal |
pmc.gov.pk →’ Complaints |
Upload PDF evidence (≤2 MB) |
2. Federal Health Directorates & Territories
| Territory |
Portal / Email |
Address / Phone |
| Islamabad (IHRA) |
ihra.gov.pk/complaints |
DMLC Building, H-8/2, Islamabad |
| AJK |
ajkhealth.gov.pk |
Muzaffarabad |
3. Provincial Healthcare Commissions
Punjab Healthcare Commission (PHC)
| Action |
Link / Details |
| Online Complaint |
os.phc.org.pk/complaintsform_patient.aspx |
| Office |
185 New Garden Town, Lahore, 042-99333161-68 |
| Required Docs |
CNIC, medical records, receipts, duly signed complaint form |
Sindh Healthcare Commission (SHCC)
| Action |
Link / Details |
| Form Download |
shcc.org.pk →’ Download Form |
| Address |
Suite 309, Block 09, Clifton, Karachi |
| Process |
30-day written notice to hospital first →’ then notarized affidavit + form |
| Fine Power |
Up to Rs 500,000 on hospital; Rs 200,000 on false complainant |
Khyber Pakhtunkhwa Health Care Commission (HCC-KP)
| Action |
Link / Details |
| Form + Affidavit |
hcc.kp.gov.pk →’ Download Regulations |
| Deadline |
60 days from incident |
| Address |
HCC-KP Office, Peshawar |
4. District Health Departments (Quick Fix)
| Province |
Portal |
Example |
| Punjab |
hcip.healthkp.gov.pk/online_complaint |
|
| Sindh |
health.gos.pk →’ Complaints |
|
| KP |
doh.kp.gov.pk |
|
5. Mobile Apps & Citizen Portal
| App / Portal |
What You Do |
| Pakistan Citizen Portal |
Category: Health →’ Sub-category: Hospital / Doctor →’ upload evidence, track in real-time |
| PTA CMS |
Use "Medical Services" for telemedicine fraud |
6. Complaint Template (Copy-Paste)
Subject: Complaint Against Dr. [Name] / Hospital [Name]
1. Complainant: [Your Name, CNIC, Phone]
2. Hospital/Doctor: [Full Name & Address]
3. Incident Date: [DD-MM-YYYY]
4. Issue: [Negligence / Malpractice / Fake Degree / Over-billing]
5. Evidence: [Medical records, receipts, photos, lab reports]
6. Relief Sought: [Refund, license suspension, compensation]
7. Timeline & Penalties (2025)
| Body |
Max Days |
Fine / Action |
| PMC |
30 days |
License suspension |
| Provincial HCC |
60 days |
Rs 50,000—500,000 |
| Citizen Portal |
21 days |
Auto-escalation |
8. One-Screen Cheat-Sheet
1. Identify jurisdiction (PMC / HCC / District)
2. Download form →’ fill + attach evidence
3. Submit online OR courier with notarized affidavit
4. Track via portal / SMS
5. Escalate after deadline
Bookmark this guide and report today—your health rights are now one click away.
